Do you live in another EU Member State, Norway or Iceland and do you have a dispute with a trader? Please contact the European Consumer Centre of your country. You can find the contact details below in the European map.
Good to know
I want contact with an ECC in another country. Is that possible?
If you have a question or complaint about a trader in another EU country, please contact the ECC in the country you live in. In the European map you will find de contact details of the preferred ECC. Click on de location pin and the contact details will appear.
In 2005, the European Commission and the EU member states decided that a network was needed to make it easier for consumers to exercise their rights in the EU, Norway and Iceland, increasing consumer confidence in the EU and eliminating language barriers. The ECC Net was founded. This is a unique and independent network. Today, it comprises more than 100 legal specialists providing consumers in over 30 countries legal assistance in their own language.
Since founding the ECC Network in 2005, the European Commission and national governments have been working together to assist consumers. In the Netherlands, the European Consumer Centre is financially supported by the European Commission and the Ministry of Justice and Security. We are proud to be part of a European network that blends out borders, offering consumers that have a dispute with a company the protections they enjoy in their own country across all 30 countries. On a non-profit basis.
Your consumer rights do not stop at the border!