Contact with the ECC
I live in the Netherlands and have a question/complaint about a foreign EU entrepreneur. Which ECC office should I contact?
If you live in the Netherlands and you have a conflict with a foreign entrepreneur (based in the EU, Norway, Iceland or the United Kingdom), please contact one of our legal specialists via the contact page.
I do not live in the Netherlands and have a question/complaint about a foreign entrepreneur. Which ECC office should I contact?
You do not live in the Netherlands, but for example in Germany or Belgium? And you have a question/complaint about a Dutch entrepreneur? Then ask assistance from the ECC in Germany or Belgium respectively. You can submit a complaint about the entrepreneur to the relevant ECC office in your own language.
Contact details ECC offices
Please check the map of Europe on this website to find the contact details of the ECC in your country of residence.
I live in the Netherlands and have a question/complaint about a Dutch entrepreneur. How can the ECC assist me?
The ECC does not assist in domestic disputes. If you live in the Netherlands and you have a question/complaint about a Dutch entrepreneur, please visit the website of central government, where legal aid options are provided (free of charge). Please note that the content of the website is in the Dutch language.
I have a question / complaint about a foreign entrepreneur, established outside the EU. How can the ECC assist me?
If you have a complaint about an entrepreneur located outside the EU, for example in Turkey, Switzerland, China or America, the ECC will not be able to help you resolve your complaint. The ECC mediates only in disputes between consumers and entrepreneurs in the EU, Norway, Iceland and the United Kingdom.
I do not live in the EU and have a question/complaint about an EU entrepreneur. How can the ECC assist me?
If you do not live in the EU, Norway, Iceland or the United Kingdom and you have a complaint about an EU entrepreneur, please contact a consumer organisation in your country of residence. The ECC is not authorised to assist you.
About the ECC-Net
The history of the ECC-Network
In 2005, the European Commission and EU member states decided that there should be a network that makes it easier for consumers to exercise their rights in the EU, Norway, Iceland and the United Kingdom, increasing consumer confidence in the EU and removing language barriers. The ECC-Net was established. A unique and independent network, with more than 300 legal specialists, where consumers in 30 countries receive free legal assistance in their own language.
Since the establishment of the ECC-Network in 2005, the European Commission and national authorities have been working together to help consumers. The ECC in the Netherlands receives financial support from the Ministry of Justice and Security and the European Commission.
Not for profit
We are proud to be part of a European network that blurs borders and offers consumers in 30 countries the same protection as if they had a conflict with an entrepreneur in their home country. On a not-for-profit basis.
What is the ECC-Net’s mission?
The mission of the ECC-Net is to increase consumer confidence in the EU so that consumers can take full advantage of the opportunities offered by the European single market.
The ECC-Net enhances consumer confidence by helping consumers in the EU in cross-border disputes. More than 300 specialised legal specialists offer consumers free legal assistance. The network blurs borders, removes language barriers and offers the same protection in 30 countries as if a consumer has a conflict with an entrepreneur in his/her home country. The ECC-Net operates on a not-for-profit basis.
The ECC-Net defends the interests of consumers by identifying problems at an early stage and proactively informing consumer authorities and European stakeholders. The purpose: to improve European and national regulations and policy-making.
What is the ECC-Net’s organisational structure?
The ECC-Net was established by the European Commission and EU Member States. This European network has offices in 27 EU Member States, Norway, Iceland and the United Kingdom. Each ECC is financially supported by the European Commission and national authorities.
Funding ECC Netherlands
The ECC in the Netherlands is financed by the Ministry of Justice and Security and the European Commission. This ECC office is located at the Legal Help Desk in Utrecht.
In which countries does the ECC have offices?
The ECC-Net consists of 30 ECC offices located in the following countries: Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, The Netherlands, and United Kingdom.