Our network

The ECC-Net is a European network with offices in 27 EU Member States, Norway, Iceland and the United Kingdom. The European Consumer Centre (ECC) in the Netherlands is one of the offices in this European network. 

Frankrijk

EUROPEES CONSUMENTEN CENTRUM FRANKRIJK
Bahnhofsplatz 3, D-77694 Kehl (Germany)

Tel.

+49/78 51 991 48 0

Fax

+49/78 51 991 48 11

Email

info@cec-zev.eu

Website

www.cec-zev.eu/fr

Germany

EUROPEAN CONSUMER CENTRE GERMANY
Bahnhofsplatz 3, D-77694 Kehl

Tel.

+49/7851 991 48 0

Fax

+49/7851 991 48 11

Email

info@cec-zev.eu

Website

www.evz.de

Belgium

EUROPEAN CONSUMER CENTRE BELGIUM

Hollandstraat 13 / rue de Hollande 13, 1060 Brussel/Bruxelles

Tel.

+32/2 542 33 46 / +32/2 542 33 89

Fax

+32/2 542 32 43

Email

info@eccbelgium.be

Website

www.eccbelgium.be

The Netherlands

EUROPEAN CONSUMER CENTRE THE NETHERLANDS
P.O. Box 487, 3500 AL Utrecht

Tel.

+31/30 232 6440

Fax

+31/30 234 2727

Email

info@eccnederland.nl

Website

www.eccnederland.nl

Sweden

EUROPEAN CONSUMER CENTRE SWEDEN
Tage Erlandergatan 8A SE-651 02 Karlstad

Tel.

+46/54 19 41 50

Fax

+46/54 19 41 95

Email

info@konsumenteuropa.se

Website

www.konsumenteuropa.se

Spain

EUROPEAN CONSUMER CENTRE SPAIN
Principe de Vergara 54, 28006 Madrid

Tel.

+34/ 91 822 45 55

Fax

+34/ 91 822 45 62

Email

cec@mscbs.es

Website

www.cec-msssi.es 

Slovenia

EUROPEAN CONSUMER CENTRE SLOVENIA
Kotnikova 5, 1000 Ljubljana

Tel.

+386/1 400 3729

Fax

+386/1 433 33 71

Email

epc.mgrt@gov.si

Website

www.epc.si

Slovakia

EUROPEAN CONSUMER CENTRE SLOVAKIA
Mierová 19, SK-827 15 Bratislava 212

Tel.

+421/2 4854 2019

Fax

+421/2 4854 1627

Email

info@esc-sr.sk

Website

www.esc-sr.sk

Romania

EUROPEAN CONSUMER CENTRE ROMANIA
Bd. Aviatorilor 72, Sector 1,
București, RO-011865 România

Tel.

+40/21 307 67 62

Email

office@eccromania.ro

Website

www.eccromania.ro

Portugal

EUROPEAN CONSUMER CENTRE PORTUGAL
Praça Duque de Saldanha, 31-1°, 1069-013 Lisboa

Tel.

+351/21 356 47 50

Fax

+351/21 356 47 19

Email

euroconsumo@dg.consumidor.pt

Website

cec.consumidor.pt

Poland

EUROPEAN CONSUMER CENTRE POLAND
Plac Powstańców Warszawy 1, 00-950 Warsaw

Tel.

+48/22 55 60 118

Fax

+48/22 55 60 359

Email

info@konsument.gov.pl

Website

www.konsument.gov.pl

Norway

EUROPEAN CONSUMER CENTRE NORWAY
P.O.Box 463 Oslo, N-0105 Oslo

Tel.

+47/23 400 508

Fax

+47/23 400 501

Email

post@forbrukereuropa.no

Website

www.forbrukereuropa.no

Malta

EUROPEAN CONSUMER CENTRE MALTA
47A, South Street, Valletta VLT 1101

Tel.

+356/21 22 19 01

Email

ecc.malta@mccaa.org.mt

Website

www.eccnetmalta.gov.mt

Luxembourg

EUROPEAN CONSUMER CENTRE LUXEMBOURG
271, route d’Arlon L-1150 Luxembourg

Tel.

+352/26 84 641

Fax

+352/26 84 57 61

Email

info@cecluxembourg.lu

Website

www.cecluxembourg.lu

Lithuania

EUROPEAN CONSUMER CENTRE LITHUANIA
Odminiustreet 12, LT- 01122 Vilnius

Tel.

+370/5/2650368

Fax

+370/5/2623123

Email

info@ecc.lt

Website

www.ecc.lt

Latvia

EUROPEAN CONSUMER CENTRE LATVIA
Brivibas Str. 55 – 207, LV 1010, Riga

Tel.

+371/6738 8625

Fax

+371/6738 8625

Email

info@ecclatvia.lv

Website

www.ecclatvia.lv

Italy

EUROPEAN CONSUMER CENTRE ITALY
Largo Alessandro Vessella, 31, 00199 Roma

Tel.

+39 06 44 23 80 90

Fax

+39 06 44 17 02 85

Email

info@ecc-netitalia.it

Website

www.ecc-netitalia.it

Ireland

EUROPEAN CONSUMER CENTRE DUBLIN
MACRO Building, 1 Green Street, Dublin 7, D07 X6NR

Tel.

+ 353 1 879 7620

Fax

+ 353 1 873 4328

Email

info@eccireland.ie

Website

www.eccireland.ie

Iceland

EUROPEAN CONSUMER CENTRE ICELAND
Hverfisgötu 105, 101 Reykjavik

Tel.

+354/ 545 1200

Fax

+354/ 545 1212

Email

ecc@ecciceland.is

Website

www.eccisland.is

Hungary

EUROPEAN CONSUMER CENTRE HUNGARY
Csalogány utca 9-11, H-1011 Budapest 

Tel.

+36/1 459 4832

Fax

+36/1 210 2538

Email

info@magyarefk.hu

Website

www.magyarefk.hu

Greece

EUROPEAN CONSUMER CENTRE OF GREECE
144 Alexandras Av. 114 71 Athens

Tel.

+30/210 6460734

Fax

+30/210 6460784

Email

info@eccgreece.gr

Website

www.eccgreece.gr

United Kingdom

EUROPEAN CONSUMER CENTRE UK
1 Sylvan Court, Sylvan Way, Southfields Business Park, BASILDON Essex UK SS15 6TH

Tel.

+44/1268 886 690

Fax

+44/1268 582 225

Email

ecc@tsi.org.uk

Website

www.ukecc.net

France

EUROPEAN CONSUMER CENTRE FRANCE
Bahnhofsplatz 3, D-77694 Kehl (Germany)

Tel.

+49/78 51 991 48 0

Fax

+49/78 51 991 48 11

Email

info@cec-zev.eu

Website

www.cec-zev.eu/fr

Finland

EUROPEAN CONSUMER CENTRE FINLAND
Lintulahdenkuja 2 / P.O. BOX 5, 00531 Helsinki

Tel.

+358 (0)29 505 3090

Fax

+358/9 7726 7557

Email

ekk@kkv.fi

Website

www.ecc.fi

Estonia

EUROPEAN CONSUMER CENTRE ESTONIA
Endla 10A, Tallinn

Tel.

+372/6201 708

Fax

+372/6201 701

Email

consumer@consumer.ee

Website

www.consumer.ee

Denmark

EUROPEAN CONSUMER CENTRE DENMARK
Carl Jacobsens Vej 35, DK-2500 Valby

Tel.

+45/41 71 5000

Fax

+45/41 71 5100

Email

info@forbrugereuropa.dk

Website

www.consumereurope.dk

Czech Republic

EUROPEAN CONSUMER CENTRE THE CZECH REPUBLIC
Štěpánská 15, 120 00 Prague 2

Tel.

+420 296 366 155

Fax

+420/22406 2314

Email

esc@coi.cz

Website

www.evropskyspotrebitel.cz/eng

Croatia

EUROPEAN CONSUMER CENTRE CROATIA

Ulica grada Vukovara 78, 10000 Zagreb

Tel.

+385 1 610 97 44

Fax

+385 1 610 91 50

Email

ecc-croatia@mingo.hr

Website

www.ecc-croatia.hr

Cyprus

EUROPEAN CONSUMER CENTRE CYPRUS
2 Agapinoros, IRIS Tower 6, Andreas Araouzos, 1421 Nicosia

Tel.

+357/2286 7177

Fax

+357/22 375120

Email

ecccyprus@meci.gov.cy

Website

www.ecccyprus.org

Bulgaria

EUROPEAN CONSUMER CENTRE BULGARIA
Bacho Kiro street No 14 Bg-1000 Sofia

Tel.

+359/298 676 72

Fax

+359/298 755 08

Email

info@ecc.bg

Website

http://www.ecc.bg

Austria

EUROPEAN CONSUMER CENTRE AUSTRIA
Mariahilfer Straße 81, A-1060 Wien

Tel.

+43/1 588 77 81

Fax

+43/1 588 77 71

Email

info@europakonsument.at

Website

www.europakonsument.at

Malta

EUROPEAN CONSUMER CENTRE MALTA
47A, South Street, Valletta VLT 1101

Tel.

+356/21 22 19 01

Email

ecc.malta@mccaa.org.mt

Website

www.eccnetmalta.gov.mt

Contact with the ECC

I live in the Netherlands and have a question/complaint about a foreign EU entrepreneur. Which ECC office should I contact?

If you live in the Netherlands and you have a conflict with a foreign entrepreneur (based in the EU, Norway, Iceland or the United Kingdom), please contact one of our legal specialists via the contact page

#contact-ecc-netherlands

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I do not live in the Netherlands and have a question/complaint about a foreign entrepreneur. Which ECC office should I contact?

You do not live in the Netherlands, but for example in Germany or Belgium? And you have a question/complaint about a Dutch entrepreneur? Then ask assistance from the ECC in Germany or Belgium respectively. You can submit a complaint about the entrepreneur to the relevant ECC office in your own language.

Contact details ECC offices
Please check the map of Europe on this website to find the contact details of the ECC in your country of residence. 

#help-ecc-netherlands

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I live in the Netherlands and have a question/complaint about a Dutch entrepreneur. How can the ECC assist me?

The ECC does not assist in domestic disputes. If you live in the Netherlands and you have a question/complaint about a Dutch entrepreneur, please visit the website of central government, where legal aid options are provided (free of charge). Please note that the content of the website is in the Dutch language.

 

#ecc-national-dispute

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I have a question / complaint about a foreign entrepreneur, established outside the EU. How can the ECC assist me?

If you have a complaint about an entrepreneur located outside the EU, for example in Turkey, Switzerland, China or America, the ECC will not be able to help you resolve your complaint. The ECC mediates only in disputes between consumers and entrepreneurs in the EU, Norway, Iceland and the United Kingdom. 

#complaint-entrepreneur-outside-eu

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I do not live in the EU and have a question/complaint about an EU entrepreneur. How can the ECC assist me?

If you do not live in the EU, Norway, Iceland or the United Kingdom and you have a complaint about an EU entrepreneur, please contact a consumer organisation in your country of residence. The ECC is not authorised to assist you. 

#consumer-residence-outside-eu

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About the ECC-Net

The history of the ECC-Network

In 2005, the European Commission and EU member states decided that there should be a network that makes it easier for consumers to exercise their rights in the EU, Norway, Iceland and the United Kingdom, increasing consumer confidence in the EU and removing language barriers. The ECC-Net was established. A unique and independent network, with more than 300 legal specialists, where consumers in 30 countries receive free legal assistance in their own language.

Financial contribution
Since the establishment of the ECC-Network in 2005, the European Commission and national authorities have been working together to help consumers. The ECC in the Netherlands receives financial support from the Ministry of Justice and Security and the European Commission. 

Not for profit
We are proud to be part of a European network that blurs borders and offers consumers in 30 countries the same protection as if they had a conflict with an entrepreneur in their home country. On a not-for-profit basis.

#history-ecc-network

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What is the ECC-Net’s mission?

The mission of the ECC-Net is to increase consumer confidence in the EU so that consumers can take full advantage of the opportunities offered by the European single market.

Consumer confidence
The ECC-Net enhances consumer confidence by helping consumers in the EU in cross-border disputes. More than 300 specialised legal specialists offer consumers free legal assistance. The network blurs borders, removes language barriers and offers the same protection in 30 countries as if a consumer has a conflict with an entrepreneur in his/her home country. The ECC-Net operates on a not-for-profit basis.

Consumer Policy
The ECC-Net defends the interests of consumers by identifying problems at an early stage and proactively informing consumer authorities and European stakeholders. The purpose: to improve European and national regulations and policy-making. 

#ECC-network-mission

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What is the ECC-Net’s organisational structure?

The ECC-Net was established by the European Commission and EU Member States. This European network has offices in 27 EU Member States, Norway, Iceland and the United Kingdom. Each ECC is financially supported by the European Commission and national authorities. 

Funding ECC Netherlands
The ECC in the Netherlands is financed by the Ministry of Justice and Security and the European Commission. This ECC office is located at the Legal Help Desk in Utrecht. 

#ECC-network-organisational-structure

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In which countries does the ECC have offices?

The ECC-Net consists of 30 ECC offices located in the following countries: Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, The Netherlands, and United Kingdom. 

#ECC-network-offices

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