European Consumer Centre

Do you have problems with an entrepreneur from another EU country, Norway, Iceland or the UK? The European Consumer Centre has been helping consumers solve complaints for more than 17 years. 90% of consumers recommend our services. Our legal assistance is free of charge.

Consumer news

ECC warns against overseas dating sites
ECC warns against overseas dating sites

Are you taking out a trial subscription with an overseas dating site? Then beware! The European Consumer Centre (ECC) has recently been inundated with complaints about dating sites in countries like Hungary, Slovakia and Bulgaria.

Confused passenger due to denied boarding
Court of Justice: Compensation for Passenger Also Applies in Case of No-show After Airline Announces Denied Boarding

An airline must pay compensation if it refuses a passenger without good reason. The Court of Justice confirms that this also applies if the passenger has been informed in advance about the refusal to board. The passenger does not have to go...

Man with suitcase
Airlines Will No Longer Be Allowed to Charge for Carry-on Luggage

Members of the European Parliament argue that air passengers should not have to pay for bringing carry-on luggage on board of an airplane. Currently, especially low-budget airlines are charging passengers for bringing hand luggage on board...

vrouw met telefoon kijkt verdrieting
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