European Consumer Centre

Do you have problems with an entrepreneur from another EU country, Norway, Iceland or the UK? The European Consumer Centre has been helping consumers solving complaints successfully for 15 years. Success rate 78%. Our legal assistance is free of charge.

Questions about corona?

Coronavirus and travelling: FAQs, tips and legal advice. 

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Consumer news

Coronavirus and flight voucher: this is what you need to know! ECC Netherlands
Coronavirus and flight voucher: this is what you need to know!
In the event of a flight cancellation due to the corona virus, an airline is temporarily allowed to offer you a flight voucher as an alternative to rebook the flight or reimburse the ticket price. The Dutch Ministry of Infrastructure allows...
Corona Voucher: This is what you should know! ECC Netherlands
Corona Voucher: this is what you should know!
If you have booked a package holiday with a SGR guarantee and your trip has been canceled due to the corona virus, you will be offered a voucher. This voucher allows you to rebook the canceled trip at a later time. Do you have to accept the...
ECC Netherlands and ODR contact point not available by phone, coronavirus, COVID-19
ECC Netherlands and ODR contact point not available by phone
The measures announced by the Dutch government to gain control of the coronavirus (COVID-19), also has implications for the way we do our work. For now, it is not possible to ask questions by phone, but do not worry, all other incoming...
Coronavirus and cancelled events: this is what you need to know! ECC Netherlands
Coronavirus and cancelled events: this is what you need to know!
Do you have tickets for an event cancelled due to the coronavirus, such as a concert, Eurovision Song Contest, Grand Prix or festival? Then you are entitled to a refund of the amount you paid for the ticket.