European Consumer Centre

Do you have problems with an entrepreneur from another EU country, Norway, Iceland or the UK? The European Consumer Centre has been helping consumers solving complaints successfully for 15 years. Success rate 78%. Our legal assistance is free of charge.

Questions about corona?

Coronavirus and travelling: FAQs, tips and legal advice. 

Complaint about a trader?

Our legal advisors help you to solve your problem. Success rate 78%.

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Consumer news

ECC Netherlands and ODR contact point not available by phone, coronavirus, COVID-19
ECC Netherlands and ODR contact point not available by phone

The measures announced by the Dutch government to gain control of the coronavirus (COVID-19), also has implications for the way we do our work. For now, it is not possible to ask questions by phone, but do not worry, all other incoming...

Coronavirus and travel: should you pay the outstanding amount for your summer holiday? - ECC Netherlands
Coronavirus and travel: should you pay the outstanding amount for your summer holiday?

Will coronavirus force us to spend our summers in the Netherlands or will we be able to go on holiday overseas soon? The pandemic is disrupting the world and casting doubt on holiday plans. Those who have booked summer holidays and paid a...

Complaint about Schipholtickets? This is what you can do! - ECC Netherlands
Complaint about Schipholtickets? This is what you can do!

The ECC is being inundated with queries and complaints about the inability to contact Schipholtickets. We explain what you can do if you booked a flight through this travel agent that was cancelled due to coronavirus and you are unable to...

Corona vouchers and administrative charges: what you need to know! ECC Netherlands
Corona vouchers and administrative charges: what you need to know!

Businesses that offer vouchers during the corona crisis are not allowed to disadvantage you if you opt for a refund in the form of a voucher. The company is not allowed to not deduct charges. The voucher must be exactly the same value as...