You bought a product online for an amount that you may expect to be correct. What if this price subsequently appears to be incorrect? In that case, the company must deliver the product at the wrong price listed on the website when you concluded the purchase contract. Does the company refuse to deliver? Request the company for delivery in writing. You can use our template letter for this purpose.
Download the template letter
The template letter ‘Pricing error online shop?’ Request delivery!’ of the European Consumer Centre can be downloaded in two languages. Free of charge!