If you buy something, you are entitled to a good product. That means that the product does what you could have expected it to do. For example as set out in the product description. If your purchase does not meet the expectations, the product is faulty. Our template letter can be used to request the company for repair or replacement of your product.
Download the template letter
The template letter ‘Faulty product? Request for repair or replacement!’ of the European Consumer Centre can be downloaded in two languages. Free of charge!