Coronavirus and travel: this is what you need to know!

Now that the coronavirus is spreading in Europe and beyond, the ECC is bombarded with questions from consumers about rebooking and cancelling their trip for fear of the virus. Are you travelling soon and are you considering rebooking or cancelling? Please note that you are not always entitled to a refund of the travel sum. This varies for each situation. We are happy to explain!

 

Coronavirus and travel: this is what you need to know! ECC Netherlands

 

Check out the travel advice 

Before travelling, check the official travel advice for your destination. Please visit the Ministry of Foreign Affairs website. The Ministry assesses the potential risk of travelling to each country, and issues advice and travel recommendations about each destination. The advice is colour-coded:

  • Green: no particular security risks
  • Yellow: pay attention, safety risks
  • Orange: only necessary travel
  • Red: do not travel 

Negative travel advice! Now what? 

A negative travel advice (code orange or red) is a warning for potential risks and danger, for example because the number of corona infections is (relatively) high in an area. It's good to know that negative travel advice is not binding. Either you or the travel organisation where you booked the trip have the responsibility for the decision relating to your travel. 

Package holidays

What responsibilities does a travel organisation have?

In the case of a package holiday, the package holiday operator is responsible for your trip. The organiser must ensure that the trip you have booked is carried out as you agreed at the time of booking. For example, this means that you are entitled to the hotel you have booked, but also that your health and safety is protected as effectively as possible. 

#responsibilities-travel-organisation

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Can a travel company change my package holiday?

Minor changes package holiday
A tour operator may make a minor change to your package holiday after booking, such as changing or cancelling an excursion. The organiser is obliged to inform you about this.

Major changes package holiday
Any major changes, such as rebooking your trip, may not be made without your permission. Is your trip rebooked and does the new situation differ substantially from the original holiday? Then you have the right to disagree with the proposal. In this situation, you are entitled to a refund of the amount paid. 

#changing-package-travel

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Can a travel company rebook my package holiday?

Subject to your permission, a tour operator may change your package holiday due to exceptional circumstances. Is your trip rebooked and does the new situation differ substantially from the original holiday? Then you have the right to disagree with the proposal. The tour operator may then cancel the package holiday. In this situation, you are entitled to a refund of the amount paid. 

Corona voucher
Have you booked a package holiday with a travel organisation that is a member of SGR (Stichting Garantiefonds Reisgelden, Travel Guarantee Fund Foundation) and do you not agree to the rebooking of your trip? Then you will temporarily receive a corona voucher offer. You can use this voucher to book the original trip again at a later time and still go on your holiday. You can also be sure that the amount you have paid for the holiday is safe if the travel organisation gets into financial difficulties. 

#rebooking-package-travel

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Can a travel company cancel my package holiday?

If a tour operator no longer considers it responsible to continue the trip, for example because of an increased risk of corona infection, you are entitled to a modified holiday, rebooking, or a refund of your money if you cancel your holiday. 

Corona voucher
Have you booked a package holiday with a travel organisation that is a member of SGR (Stichting Garantiefonds Reisgelden, Travel Guarantee Fund Foundation) and is your trip cancelled due to the coronavirus? Then you will temporarily receive a corona voucher offer. You can use this voucher to book the original trip again at a later time and still go on your holiday. You can also be sure that the amount you have paid for the holiday is safe if the travel organisation gets into financial difficulties. 

#cancellation-package-holiday

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Can my package holiday continue in case of negative travel advice?

A tour operator may decide to continue a package holiday even if a negative travel advice (code orange or red) has been issued for the travel destination. Apparently, the travel organisation feels that the trip can be responsibly provided. 

Your rights in the event of unsafe situations
Do you think that your travel destination is not safe, for example because the Ministry of Foreign Affairs has escalated the travel advice for your destination? Please contact the tour operator to see what options you have for changing, rebooking or cancelling your trip. Explain clearly why it is unsafe for you to travel to that destination.  

Corona voucher
Have you booked a package holiday with a travel organisation that is a member of SGR (Stichting Garantiefonds Reisgelden, Travel Guarantee Fund Foundation) and is your trip cancelled due to the coronavirus? Then ask for the corona voucher. You can use this voucher to book the original trip again at a later time and still go on your holiday. You can also be sure that the amount you have paid for the holiday is safe if the travel organisation gets into financial difficulties. 

#package-holiday-negative-travel-advice

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Can I rebook my package holiday free of charge or cancel it in case of negative travel advice?

Would you like to rebook or cancel your package holiday due to a negative travel advice and you have not yet left? Please contact the tour operator and ask if you can change, rebook or cancel the trip free of charge. The free rebooking of a package holiday in case of a negative travel advice (code orange or red) is often not a problem. 

Corona voucher
Have you booked a package holiday with a travel organisation that is a member of SGR (Stichting Garantiefonds Reisgelden, Travel Guarantee Fund Foundation) and do you want to cancel your trip due to the coronavirus? Then you will temporarily receive a corona voucher offer. You can use this voucher to book the original trip again at a later time and still go on your holiday. You can also be sure that the amount you have paid for the holiday is safe if the travel organisation gets into financial difficulties. 

Cancellation insurance
Can't rebook or cancel your package holiday free of charge? Then see if you can appeal to your cancellation insurance. For most insurers, a negative travel advice or virus outbreak is not a valid reason for cancellation, but there are exceptions. You can read whether your cancellation insurance covers any exceptions in the policy conditions of your insurer. 

#rebooking-package-holiday-free-of-charge

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Can I rebook my package holiday free of charge or cancel it for fear of the coronavirus?

It is not possible to cancel your package holiday free of charge when travel advice code green or yellow applies. If you still want to cancel or rebook your trip for fear of the virus, you will have to pay a cancellation fee. The closer to the date of departure, the higher the cancellation fee. Read more about the cancellation fees in your tour operator's general terms and conditions.

#cancellation-fear-corona-virus

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What am I entitled to in the event of cancellation of the package holiday due to an entry ban?

If a country imposes an entry ban due to the coronavirus and your package holiday cannot be carried out by the tour operator for that reason, you are entitled to a rebooking or refund of your money in most situations. 

Corona voucher
Have you booked a package holiday with a travel organisation that is a member of SGR (Stichting Garantiefonds Reisgelden, Travel Guarantee Fund Foundation) and is your trip cancelled due to an entry ban in the context of the coronavirus? Then you will temporarily receive a corona voucher offer. You can use this voucher to book the original trip again at a later time and still go on your holiday. You can also be sure that the amount you have paid for the holiday is safe if the travel organisation gets into financial difficulties. 

Cancellation insurance 
If you are unable to rebook or cancel the package holiday free of charge, please check your cancellation insurance policy. Comprehensive (all-risk) cancellation insurance may offer cover. Check the policy conditions of your insurance. 

#cancellation-entry-ban

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What are my rights in the event of a virus outbreak during the trip?

If you have booked a package holiday and you are at a destination where the coronavirus is prevalent, you may not be able to go home as agreed in the travel agreement, for example because the hotel has been quarantined. In this case, you are entitled to help and assistance from the travel organisation. For any financial assistance, please contact local authorities or your travel insurer.

Repatriation 
If you are in an area where the coronavirus has broken out, you will not be brought back unconditionally to the Netherlands by your travel insurer (repatriation). Repatriation is covered only in case of medical conditions or accidents. If you want to return because of the coronavirus without a direct medical reason, please contact the travel insurer to ask if preventive repatriation is possible. 

Emergency Guarantee Fund
If a natural disaster or serious conflict occurs during your trip which puts you in mortal danger, there is a good chance that your package holiday will be modified or even cancelled. The Emergency Guarantee Fund will pay for the extra costs incurred as a result. Health problems caused by the coronavirus are not covered and guaranteed by the Emergency Guarantee Fund. 

 

 

#virus-outbreak-during-trip

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What am I entitled to in the event of cancellation of a package holiday by a foreign travel organisation?

If you have booked a package holiday with a foreign travel company and the provider cancels your trip, you are entitled to a rebooking or refund of your money. 

Call to rebook package holiday
The travel industry is currently in dire straits due to the global corona pandemic. The mass cancellation of travel causes financial problems for travel organisations. Travel organisations therefore call on consumers to reschedule the holiday rather than cancel it. 

#corona-buitenlandse-reisorganisatie

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What can the European Consumer Centre do to help me?

When having a complaint about a travel organisation from a different EU member state, Norway, Iceland or the UK and you are unable to mutually agree on a solution, you can ask the European Consumer Centre for legal assistance. Our legal specialists will help you to solve this issue. This is done by means of mediation. Our services are free of charge!

Question/complaint Dutch travel organisation
Do you have a question or complaint about a Dutch travel organisation? Then please contact het Juridisch Loket of ACM Consuwijzer for free legel assistance. 

#hulp-ecc-netherlands

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Accommodations

Can an accommodation just change my booking?

The provider of your accommodation, such as a holiday home, hotel room or camping pitch, may not simply change the contract after booking. Not even because of the coronavirus. There are a few exceptions.

  • The provider may change the accommodation if this is stated in the general terms and conditions. You agreed to the terms when booking. 
  • The provider is allowed to change the accommodation if it is a minor change that does not or virtually not inconvenience or disadvantage you. It is not always clear whether something is classed as a minor change. Is there a discussion? Then it's up to the arbitration committee or Court of Law to determine who's right.  
  • The provider may change or cancel the accommodation if you do not fulfil the agreements made. For example, if you do not pay the bill on time. 

#change-booking

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Do I get a refund if the provider cancels the accommodation?

Does the provider of your accommodation, such as a holiday home, hotel room or camping, cancel your booking due to an entry ban? Or because the accommodation is closed because of the coronavirus? Then you are entitled to a refund.

Financial compensation
An accommodation cannot always be held responsible for cancelling the booking. In the event of a force majeure situation such as an entry ban or an outbreak of the coronavirus, you are not entitled to financial compensation for other costs such as the flight ticket, vaccinations or visa. 

HISWA-RECRON travel vouchers
Branche organisation HISWA-RECRON represents the (collective) interests of connected watersports and leisure companies, e.g. campings and holiday homes. HISWA-RECRON announced that their members will provide travel vouchers for cancelled bookings. That voucher is issued by the accommodation. In the meantime, HISWA-RECRON is working on warranty coverage for the vouchers. If the accommodation runs into financial problems, the credit of the voucher is covered by this guarantee fund. In the event of bankruptcy of the accommodation, consumers will receive the sum back from the guarantee fund of HISWA-RECRON. 

Travel voucher: accept or reject?
It's good to know that you do not have to accept the travel voucher. If you refuse the voucher, you are entitled to a refund of the amount you paid for the accommodation.

Your consumer rights in the light of the corona virus
The consequences of the corona pandemic are very substantial for everyone. In this exceptional situation, exercising your legal rights is not necessarily the right thing to do.

#refund-after-cancellation-accommodation

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Can I cancel my accommodation free of charge for fear of the coronavirus?

If you want to cancel the accommodation, such as a holiday home, hotel room or camping spot, for fear of the coronavirus, then in principle, you are not entitled to a refund of your money. You are subject to the provider's contractual terms and conditions. Contact the property or the provider to enquire for the options.  

Cancellation insurance
If you have taken out cancellation insurance when booking the accommodation, you can check the terms and conditions of your policy. Most insurers do not consider the risk of infection a valid reason to cancel accommodation free of charge. But there are exceptions! Some insurers do reimburse with extra cover or all-risk insurance. However, a negative travel advice for your destination must have been issued by the central government.

 

#free-cancellation-accommodation

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Can I cancel my accommodation free of charge in the event of an entry ban?

You can always cancel your accommodation. Free cancellation is another story. Even in the event of a negative travel advice or entry ban, you do not have the right to cancel the accommodation free of charge. Contact the property or the provider or read the General Terms and Conditions of the property. This states when you may change or cancel the agreement (free of charge). 

Cancellation insurance
If you are unable to rebook or cancel the accommodation free of charge, please check your cancellation insurance policy. Comprehensive (all-risk) cancellation insurance may offer cover. Check the policy conditions of your insurance. 

#cancellation-accommodation-entry-ban

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What are my rights in the event of a virus outbreak during the trip?

If you stay in an area where the coronavirus has been detected, it is possible that the accommodation goes into quarantine. In this case, you are entitled to help and assistance from the accommodation. For any financial assistance, please contact local authorities or your travel insurer.

Repatriation
If you are in an area where the coronavirus has broken out, you will not be brought back unconditionally to the Netherlands by your travel insurer (repatriation). Repatriation is covered only in case of medical conditions or accidents. If you want to return because of the coronavirus without a direct medical reason, please contact the travel insurer to ask if preventive repatriation is covered. 

Emergency Guarantee Fund
If a natural disaster or serious conflict occurs during your trip which puts you in mortal danger, there is a good chance that your package holiday will be modified or even cancelled. The Emergency Guarantee Fund will pay for the extra costs incurred as a result. Health problems caused by the coronavirus are not covered and guaranteed by the Emergency Guarantee Fund. 

#virusuitbraak-tijdens-reis

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When having a complaint about an accommodation from a different EU member state, Norway, Iceland or the UK and you are unable to mutually agree on a solution, you can ask the European Consumer Centre for legal assistance. Our legal specialists will help you to solve this issue. This is done by means of mediation. Our services are free of charge!

Question/complaint Dutch travel accommodation
Do you have a question or complaint about a Dutch travel organisation? Then please contact het Juridisch Loket of ACM Consuwijzer for free legel assistance. 

#legal-help-ecc-netherlands

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Air travel

Do I have to accept the flight voucher in event of a flight cancellation?

In the event of a flight cancellation due to the corona virus, an airline is temporarily allowed to offer you a flight voucher as an alternative to rebook the flight or reimburse the ticket price. You do not have to accept this voucher. If you refuse the voucher, you are entitled to a refund of the ticket price. 

Your consumer rights in the light of the corona virus
The consequences of the corona pandemic are huge for everyone involved. What you are legally entitled to, does not always mean that claiming your right us the right thing to do. 

More info? Check our news article!
You can read more about the flight voucher in the news article ‘Coronavirus and flight voucher: this is what you need to know’. 

#flight-voucher-accept-or-decline

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Airline refuses to refund my ticket, what can I do?

In the event of a flight cancellation due to the corona virus, an airline is temporarily allowed to offer you a flight voucher as an alternative to rebook the flight or reimburse the ticket price. Have you refused the flight voucher and the airline does not refund the ticket? Then let the airline know that you do not agree with this! With our template letter, you can claim the money you are entitled to.

Download template letter
Make your complaint known in writing, via the website or by e-mail. With our template letter ‘Flight cancelled due to the corona virus? Ask for a refund!’, you can claim the money you are entitled to. You can download this letter in English and Dutch.

#template-letter-refund-ticket

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Am I obliged to rebook my flight if the airline offers rebooking?

If an airline offers you to rebook your flight, you are not obliged to accept this. If the airline eventually cancels your flight, you are entitled to a refund of your travel sum. 

Flight not yet officially cancelled, rebooking offer
Do you receive an offer to reschedule your flight when you are not yet sure if your existing flight can continue? Then you have the right to decline the proposal. Is your existing flight eventually cancelled? Then you are entitled to a refund of your ticket. 

Flight cancelled, rebooking offer
If your flight has been cancelled, the airline is obliged to fully inform you of your rights. This entitles you to rescheduling the flight to the same destination or a refund of the amount paid for the airline ticket. The choice is yours.

Request for rebooking
The travel industry is currently in dire straits due to the corona pandemic. The mass cancellation of travel causes financial problems for airlines. Airlines are calling on consumers to reschedule their trips rather than cancelling. You have a right, but not an obligation to cancel.

#rebooking-flight

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My flight was cancelled because of the coronavirus. What are my rights?

Airlines worldwide are cancelling flights because of the coronavirus. If the airline cancels your flight because of the virus or entry bans, you are entitled to a rebooking or refund of the amount paid for the airline ticket. 

Financial compensation
An airline cannot always be held responsible for a flight cancellation. In situations of force majeure, such as the cancellation of a flight due to an entry ban or the coronavirus, you are not entitled to financial compensation.  

Reimbursement of expenses
Did you suffer any losses as a result of the cancellation of the flight? For example, if you have hired a rental car at your destination that you were unable to use due to the cancellation of the flight, the financial losses are at your own expense. You are not entitled to a refund. 

Request for rebooking
The travel industry is currently in dire straits due to the corona pandemic. The mass cancellation of travel causes financial problems for airlines. Travel organisations are calling on consumers to reschedule their trips rather than cancelling.

Flight voucher
In the event of a flight cancellation due to the corona virus, an airline is temporarily allowed to offer you a flight voucher as an alternative to rebook the flight or reimburse the ticket price. Read more about the flight voucher in the news article ‘Coronavirus and flight voucher: this is what you need to know’.

#cancellation-flight

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Can I change my flight free of charge in the event of negative travel advice?

If you have booked a flight to a destination where there is an outbreak of the coronavirus and therefore wish to rebook the flight, it depends on the airline's conditions whether you may rebook the flight free of charge.  

#outbreak-virus-change-flight

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Can I cancel my flight free of charge in the event of negative travel advice?

If you have booked a flight to a destination where there is an outbreak of the coronavirus and therefore wish to rebook the flight, it depends on the airline's conditions whether you may rebook the flight free of charge. 

Travel or cancellation insurance
If you have taken out travel or cancellation insurance when booking the accommodation, you can check the terms and conditions of your insurance policy. Usually, insurers do not consider the risk of contamination a valid reason to cancel a flight free of charge. Some insurers do reimburse with extra cover or all-risk insurance if a negative travel advice applies. 

#flight-cancellation-negative-travel-advice

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Can I cancel my flight free of charge for fear of the coronavirus?

If you want to cancel your flight for fear of the coronavirus, you are in principle not entitled to a refund of your money. You are subject to the contract conditions of the airline. Some airlines offer the option of rescheduling the flight to a later date or changing it to a different destination.

#flight-cancellation-free-of-charge

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Can my flight continue if negative travel advice applies?

An air carrier may decide to operate a flight even if a negative travel advice (code orange or red) has been issued for the travel destination. You may cancel the flight at your own initiative, but in principle, you will not be entitled to a refund of your money. You are subject to the contract conditions of the airline. 

Claim airport tax refund
Have you decided to cancel your flight? Then ask for a refund of the airport tax for the unused flight ticket! You can apply via the airline or booking site within one to three months after the date of travel or cancellation. 

Cancellation insurance
If you are unable to reschedule or cancel the flight free of charge, please check your cancellation insurance policy. Comprehensive (all-risk) cancellation insurance may offer cover. Check the policy conditions of your insurance. 

#negative-travel-advice

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When having a complaint about an air travel company from a different EU member state, Norway, Iceland or the UK and you are unable to mutually agree on a solution, you can ask the European Consumer Centre for legal assistance. Our legal specialists will help you to solve this issue. This is done by means of mediation. Our services are free of charge!

Question/complaint Dutch air travel company
Do you have a question or complaint about a Dutch air travel company? Then please contact het Juridisch Loket of ACM Consuwijzer for free legel assistance. 

#free-legal-help-ecc-netherlands

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Travel or cancellation insurance

What do I need travel insurance for?

If you travel, you run the risk of something unexpected happening. This can lead to sky-high bills. Travel insurance policies insure you against risks that you are not willing or able to bear. You will also get the right assistance in emergency situations. Travel insurance usually consists of basic cover that you can supplement with extra options. Not everything is equally important for your trip. 

What does basic insurance cover?

  • Reimbursement of unexpected expenses;
  • Assistance abroad;
  • Return to the Netherlands (repatriation in case of medical accident or illness).

Tips for taking out travel insurance
When taking out travel insurance, consider what is important for you to insure and what additional cover you need. With the ECC’s tips, you will be well prepared for your trip.  

  • Choose continuous or temporary travel insurance
    Short-term travel insurance is a temporary insurance policy with a start and end date. With a continuous travel policy, you are always insured. This option is often the best deal if you travel frequently or for longer periods of time. Consider which insurance is best for you. 
  • Check covered number of travel days 
    If you are going on holiday for more than six weeks, check whether the trip is covered by the travel insurance policy. The cover usually applies to trips of up to six consecutive weeks. Are you exceeding the permitted travel period? This often eliminates the cover for the entire trip.
  • Check cover of your destination
    When taking out your travel insurance or before departure, check whether your holiday destination is covered by the travel policy. For trips outside Europe, you often need to take out additional insurance. 
  • Check financial cover
    Check the maximum cover for which your valuables, money, electronics, etc. are insured. 
  • Check medical cover
    Check whether you have supplementary health insurance that covers medical expenses abroad. Does your health insurer not cover this? Then take out supplementary travel insurance.
  • Compare travel insurances
    Do you know which (supplementary) travel insurance best suits your situation? Then compare travel insurance from different providers to find the cheapest and best travel insurance. Most travel insurers offer similar basic insurance cover, but price differences can be substantial. 

#why-travel-insurance

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Coronavirus and travel insurance: what will be reimbursed?

Travel insurance usually focuses on personal risks and covers costs that may arise during your trip. This could include the loss of your luggage, an accident or illness. Whether you can apply your travel insurance with corona differs per situation. We are happy to explain!

Cover in case of negative travel advice
If you go to a destination for which a negative travel advice (code orange or red) was issued before your departure, the travel insurance probably does not cover risks that occur during your trip. Not even if the travel advice was issued after you booked. Check the policy conditions of your insurance.

Negative advice abroad
Were you already travelling when a negative travel advice was issued? Then you are still insured. You will still receive compensation for losses and you are entitled to assistance from your insurer. Do you get sick from coronavirus during your trip? Then please contact your travel insurer. Your insurer will tell you exactly what costs are covered. 

Repatriation by travel insurer
If you are in an area where the coronavirus has broken out, you will not be brought back unconditionally to the Netherlands by your travel insurer (repatriation). Repatriation is covered only in case of medical conditions or accidents. Do you want to go back because of the coronavirus without a direct medical reason? Then please contact the travel insurance to ask if preventive repatriation is possible. 

#coronavirus-reimbursment-travel-insurance

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What do I need cancellation insurance for?

When you travel, you want to enjoy yourself carefree. A cancellation insurance covers some or all of the costs if your trip is unexpectedly cancelled or has to be cut short, for example due to illness or the death of a close relative. 

Tips for taking out cancellation insurance
When taking out cancellation insurance, think about what is important for you to insure and what you really need. With the ECC’s tips, you will be well prepared for your trip.  

  • Avoid double insurance
    You can take out cancellation insurance in various ways. For example, as a supplementary cover to a continuous travel insurance policy or as a separate policy. When you take out an insurance policy, read the policy carefully to ensure that it does not offer the same cover as one of your other insurance policies. 
  • Choose continuous or temporary cancellation insurance
    Temporary cancellation insurance is a temporary insurance policy with a start and end date. This insures your trip from the booking date to return date. With a continuous cancellation policy, you are continuously insured. This is often cheaper if you travel frequently or for longer periods of time. Consider which insurance is best for you. 
  • Choose standard, deluxe or all-risk cancellation insurance
    In addition to the standard cover, some insurers also offer deluxe cancellation cover or all-risk cover at an additional charge. The advantage of deluxe cancellation cover is that it often covers the full travel sum if you cancel your trip. An all-risk cancellation insurance is one level above that. Even holidays that are cancelled due to travel environment factors are often covered in this type of policy. Choose the insurance policy that suits you best!

#why-cancellation-insurance

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Coronavirus and cancellation insurance: what will I be reimbursed for?

A cancellation insurance usually focuses on personal risks and covers some or all of the costs if your trip is unexpectedly cancelled or has to be terminated prematurely, for example due to involuntary unemployment, illness or the death of a close relative. Whether you can appeal to your cancellation insurance in the context of the coronavirus differs per situation. We are happy to explain!

What does the corona pandemic mean for your cancellation cover? 
On 11 March 2020, the World Health Organisation (WHO) determined that the coronavirus is officially a pandemic. That means the virus is global. As a result, insurers no longer see the coronavirus as a special unforeseen circumstance. Trips booked, cancelled or interrupted as a result of the coronavirus are not covered by cancellation insurance from that date onwards. Please contact your insurer.

Travel cancellation due to corona infection
Did you catch the coronavirus and you can't travel anymore for that reason? In that case, some or all of the costs will be reimbursed by your cancellation insurance. However, you must be able to prove that you are infected with the virus, for example with a doctor's certificate. Please note that this does not apply to trips booked after the WHO classified the coronavirus as a pandemic.

Travel cancellation negative travel advice
For most insurers, a negative travel advice or a virus outbreak is no reason to reimburse cancellation costs if you decide to cancel your trip at your own initiative. After all, your trip can be provided as booked. However, there are some exceptions. Do you have comprehensive (all-risk) cancellation insurance? In that case, you may be entitled to a refund of the cancellation fees. Check the policy conditions of your insurance. Please note that this does not apply to trips booked after the WHO classified the coronavirus as a pandemic.

Cutting your trip short
If, due to circumstances, you have to cancel your trip, you will receive a refund of the cancellation fees and/or the costs of the unused part of your trip from your cancellation insurer. Please note that this does not apply to trips booked after the WHO classified the coronavirus as a pandemic.

#cornavirus-annuleringsverzekering

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