Over 80,000 EU consumers helped by ECC's in 2013 - Annual Report

European Consumer Centres are helping an ever growing number of consumers. There was an 11.1% increase to just over 80 000 in the number of times consumers directly contacted ECCs between 2012 and 2013.

These are consumers who have asked for explanations about their rights in a certain area, or have raised specific problems with the ECC, both those that they have then been able to solve by themselves and those that the ECC-Net took up with the trader. The full report underlines stories from ECCs all over Europe highlighting the work of the centres on behalf of European consumers.

Full report