European Consumer Centre

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Consumer news

Ryanair’s knuckles rapped for misleading ‘green’ advert, ECC Netherlands
Ryanair’s knuckles rapped for misleading ‘green’ advert
Ryanair has had its knuckles rapped by the Advertising Standards Authority (ASA) for an advertising campaign in which the airline claims to be the most environmentally friendly in Europe. The British authority rules that Ryanair cannot...
Complaints about online discrimination due to geo-blocking, ECC Netherlands
Complaints about online discrimination due to geo-blocking
Although geo-blocking has been banned in the EU since 3 December of last year, the European Consumer Centre (ECC) in Utrecht is still receiving complaints from consumers about this form of online discrimination. The rules are still unclear...
Boardingpass overbodig voor compensatieclaim, ECC Nederland
Boarding pass not required for compensation claim
The European Court of Justice recently ruled that airlines can no longer refuse compensation if passengers do not hand in a paper boarding pass when making a claim. A clear signal to airlines to stop requesting unnecessary documents.
Dutch Consumer Authority forces web shop vidaXL to improved customer accessibility
Dutch Consumer Authority forces vidaXL to improve customer accessibility
The Dutch Authority Consumer & Market (ACM) has addressed web shop vidaXL regarding the poor accessibility of its customer service. ACM received multiple complaints from consumers notifying about this problem.